Telesign and Bancontact Company Partner to Combat Fraud in Bancontact Pay App

Quick Summary

Telesign and Bancontact Company have partnered to integrate real-time Anti-fraud Intelligence into the Bancontact Pay app. This collaboration enables Belgium's leading payment provider to identify fraudulent accounts during registration and account changes using machine learning models trained on 15 years of fraud patterns, ensuring secure, frictionless transactions.

How Does Anti-fraud Intelligence Secure the Bancontact Pay App?

Telesign provides real-time risk scoring and behavioral analysis to identify fake or fraudulent accounts at the point of registration. By integrating an API-based solution, Bancontact Company can now access instant recommendations that support automated decision-making without disrupting the user journey. The Anti-fraud Intelligence platform analyzes multiple risk signals and domain-level insights behind the scenes to block bad actors before they can cause financial harm.

• Real-time risk scoring for new user registrations.
• Behavioral analysis based on 15 years of fraud patterns.
• Automated decision-making support for major account changes.

Why is Real-Time Fraud Prevention Critical for Payment Providers?

Maintaining customer trust is essential in the digital economy, as 85% of digital users report they will stop engaging with a brand following a fraud incident. Furthermore, 57% of victims request refunds and 43% warn their social circles about the affected brand. By deploying Telesign's Anti-fraud Intelligence, Bancontact Company protects its reputation and ensures that its ecosystem remains highly secure while legitimate users enjoy a seamlessly fast experience. The integration acts as a digital front door, stopping sophisticated fraud attempts before they impact the 2 million users currently on the Bancontact Pay app.

What Results Has Bancontact Company Delivered in the Belgian Market?

Bancontact Company remains the benchmark for electronic payments in Belgium, recording significant transaction volumes that necessitate robust security. In 2025, the company recorded 2.5 billion total payments, highlighting the scale of the ecosystem that Telesign's Anti-fraud Intelligence will help protect. This partnership builds on an existing relationship with BICS, another Proximus Global company, which provides the SMS infrastructure for the app.

• 2.5 billion total payments recorded in 2025.
• 1.9 billion card payments in shops during 2025.
• 526 million mobile payments, representing an 11.6% increase.
• 2 million users currently on the Bancontact Pay app.

FF NEWS TAKE:

This partnership moves the needle by addressing the critical balance between high-level security and frictionless user experience. For a dominant player like Bancontact Company, integrating Telesign's Anti-fraud Intelligence is a proactive move to protect its 2 million users and 2.5 billion annual transactions. Utilizing 15 years of machine learning data to provide real-time risk scoring at the digital front door sets a high standard for domestic payment networks globally.