Findustry AI and Maverick Payments Partner to Triple Chargeback Win Rates via AI Automation

Quick Summary

Findustry AI and Maverick Payments have partnered to integrate Chargeback Agent into Maverick's unified payments platform. This AI-driven solution automates the entire dispute workflow, from evidence collection to submission, helping merchants triple their recovered revenue and reduce manual handling time from hours to seconds.

How Does Chargeback Agent Solve the Dispute Problem?

Chargeback Agent functions as an automated AI payments employee designed to handle the escalating volume of payment disputes. By integrating directly into the Maverick Payments proprietary gateway, the tool eliminates the need for merchants to navigate complex network rules or write custom code. The system acts like a human analyst by collecting evidence from merchant systems, interpreting specific reason codes, and building rebuttals automatically.

• Automates end-to-end workflows from evidence collection to submission.
• Reduces handling time for nuanced cases from hours to minutes or seconds.
• Triples the amount of recovered dollars for participating merchants.
• Operates as a white-label solution within Maverick's unified dashboard.

Why is AI Automation Critical for Modern Merchants?

Chargeback Agent addresses a significant market shift where cardholder disputes are outpacing the growth of card spending. In 2025, U.S. cardholders initiated 158 million disputes, representing a 29% increase since 2021. Global disputes have risen by 46% in the same period, according to Juniper Research. Small and mid-sized businesses often lack the dedicated payments teams required to manage these manual burdens, leading to thousands of dollars in lost legitimate revenue each month.

“The chargebacks space has always had tools, but merchants generally needed an expert employee to operate them - meaning legacy tools were a better fit for a large merchant with a dedicated payments team. Our vision for Chargeback Agent is to empower merchants of all sizes with an AI payments employee. Like a good coworker, our AI agent will decide which cases to fight, which to automate, and which to surface for you to quickly review. We’re proud to partner with Maverick to help their customers and partners not only increase win rates, but also eliminate complexity.” said Jonathan Razi, founder and CEO of Findustry AI.

What Benefits Does This Provide to ISOs and ISVs?

Maverick Payments enables ISOs, ISVs, and financial institutions to monetize payments by providing a differentiated offering that strengthens merchant relationships. For high-risk verticals, chargebacks represent a major operational hurdle. By offering Chargeback Agent, partners can create new recurring revenue streams while helping their merchants recover lost funds without increasing headcount.

“Our partners succeed when they bring meaningful business solutions to merchants, not just payment processing," said Guy DiMaggio, SVP, Operations and Strategy Operations at Maverick Payments. "For many of the high-risk verticals we serve, chargebacks represent a significant operational and financial burden. Chargeback Agent helps address that challenge with AI-powered automation, while giving our partners a differentiated offering that strengthens merchant relationships and creates new recurring revenue streams.”

FF NEWS TAKE:

This partnership moves the needle by democratizing sophisticated dispute management. While large enterprises have long employed dedicated teams to fight chargebacks, SMBs have historically been left to absorb these losses. By embedding Chargeback Agent directly into Maverick's gateway, Findustry AI is turning a complex manual process into a background utility. As dispute volumes continue to outpace spending growth, AI-driven recovery will likely become a standard requirement for any competitive merchant acquirer.