Waystar Appoints Former Salesforce AI Leader Amit Khanna as CPTO to Drive Autonomous Revenue Cycle

Waystar (Nasdaq: WAY) has overhauled its executive leadership with two major appointments aimed at scaling its autonomous revenue cycle technology. For fintech professionals in the healthcare space, these moves signal a significant shift toward AI-driven orchestration in medical payments, prioritizing the integration of enterprise-grade artificial intelligence with established commercial growth strategies.

What was announced

Waystar has appointed Amit Khanna as Chief Product and Technology Officer and promoted Todd Woods to Chief Commercial Officer. These leadership changes are designed to accelerate the company’s development of AI-powered solutions and drive wider adoption of its healthcare payment platform.

Khanna joins the firm with over 25 years of experience in enterprise technology. He most recently served as Senior Vice President and General Manager at Salesforce, where he led the global healthcare business and directed AI strategy, including the development of Agentforce for Health. In his new capacity at Waystar, Khanna is tasked with leading the product and technology strategy, specifically focusing on the orchestration of an agentic network for clients and advancing the company's investments in automation.

Woods, a 24-year veteran of the company, steps into the Chief Commercial Officer role after previously leading growth across Waystar’s ambulatory, enterprise, and channel segments. His tenure has seen the company expand its reach to serve more than one million providers across various care settings. His new mandate involves overseeing the end-to-end commercial strategy to strengthen client relationships and expand the adoption of Waystar’s revenue cycle platform.

"The revenue cycle is entering a fundamentally new era, where intelligent technology will increasingly orchestrate complex workflows and take action toward resolution. Amit brings world-class technology leadership and a track record of building enterprise platforms that healthcare organizations trust. Todd brings unmatched knowledge of our clients, our market, and how to translate innovation into growth. Together, they strengthen an exceptional leadership team and position Waystar to move even faster toward future opportunities ahead."

Matt Hawkins, Chief Executive Officer of Waystar.

The companies involved

Waystar is a prominent provider of healthcare payment software, listed on the Nasdaq under the ticker WAY. The company focuses on the healthcare revenue cycle, providing a platform that automates payment processes for over a million providers. Its market position is defined by its scale across every care setting, from small ambulatory practices to large enterprise healthcare systems.

The leadership transition draws talent from major global technology firms. Salesforce, where Khanna previously led healthcare initiatives, is a global leader in customer relationship management and enterprise AI. Khanna also brings experience from SAP, a multinational software corporation known for enterprise resource planning, and First Data, a major player in payment processing and commerce-enabling technology. These companies represent the intersection of enterprise software, cloud computing, and financial services that Waystar is leveraging to modernize healthcare billing. By recruiting from these sectors, Waystar is aligning itself with the standards of global enterprise technology rather than niche healthcare IT.

What this means

The healthcare revenue cycle has long been plagued by manual workflows and fragmented data, making it a prime target for the "agentic" AI shift Waystar is pursuing. By hiring a product lead from Salesforce, the company is signaling that it views the future of healthcare payments not just as a transactional utility, but as an intelligent platform layer. This puts pressure on legacy billing providers who rely on traditional rules-based engines rather than autonomous agents.

The industry-wide question remains whether healthcare providers, often slow to adopt radical tech shifts due to regulatory and security concerns, will embrace fully autonomous revenue cycles. However, the appointment of a 24-year veteran to lead the commercial side suggests Waystar intends to bridge this gap by pairing aggressive AI innovation with deep-rooted market relationships. The move highlights a broader trend in fintech: the race to turn "automation" into "autonomy."