IXOPAY Appoints Ajoy Krishnamoorthy as CEO to Lead AI-Native 'Agentic' Payment Strategy

Payment infrastructure provider IXOPAY has appointed Ajoy Krishnamoorthy as Chief Executive Officer, signaling a strategic shift toward "agentic commerce." For fintech professionals, this leadership change highlights the growing necessity for vendor-neutral, AI-ready orchestration layers as enterprise merchants move away from rigid, legacy payment stacks to manage increasingly complex global transaction volumes.

What was announced

IXOPAY has named Ajoy Krishnamoorthy as its new CEO, succeeding Nord Samuelson, who had been serving in an interim capacity. Krishnamoorthy joins the firm following a tenure as CEO and Chief Product Officer at Cin7, and a decade in leadership roles at Microsoft. His appointment is intended to steer IXOPAY’s modular product suite toward the "agentic age," where AI agents increasingly participate in e-commerce transactions and fraud prevention.

The transition comes at a period of significant scale for the platform. During 2025, IXOPAY reported orchestrating $171 billion in payment volume. The company’s infrastructure currently secures more than 2.1 billion tokens and supports 1.6 million merchants. Its technical ecosystem includes more than 500 payment adapters, providing the connectivity required for global enterprise operations. The platform is currently utilized by a diverse range of major brands, including AerLingus, Cleverbridge, Delivery Hero, DHL Express, Grover, Kiwi.com, and Volkswagen.

Krishnamoorthy will focus on maintaining the company's momentum in providing a flexible, intelligent software layer. This approach allows merchants to select specific components of the payment stack they need while building custom configurations to scale their operations globally without being locked into a single provider’s ecosystem.

"Payments are changing, AI agents are entering e-commerce transactions, consumer behavior is shifting and fraud is evolving—all in real time. We saw this shift coming and built for it. IXOPAY unites orchestration, intelligence and tokenization in an AI-powered platform that gives enterprises the control, visibility and agility to stay ahead as payments grow more complex. With Ajoy we have found a leader who has spent his career helping businesses turn complexity into growth through flexible, intelligent software. His product and technical instincts, global operating experience and customer-first leadership will help our customers navigate this new and exciting era of agentic commerce."

Vik Verma, chairman of IXOPAY’s board of directors.

The companies involved

IXOPAY provides a payment orchestration platform designed to give enterprise merchants independence from specific payment service providers. By acting as a vendor-neutral infrastructure layer, it allows businesses to route transactions, manage tokens, and handle reconciliations across multiple partners through a single interface. This positioning is critical for large-scale entities like Volkswagen and Delivery Hero, which operate across numerous jurisdictions with varying local payment preferences.

The leadership background of the new CEO brings experience from major enterprise software ecosystems. Krishnamoorthy previously served as Chief Strategy Officer and Executive Vice President of Product at Acumatica, a cloud ERP platform, and held various product and marketing leadership roles at Microsoft. This background in scaling partner ecosystems and cloud-based business management tools aligns with IXOPAY’s model of providing a foundational layer for complex commerce. The company’s client list reflects its reach across sectors, from travel and logistics with AerLingus and DHL Express to subscription and rental models with Grover and Kiwi.com.

What FF News has reported before

FF News has previously monitored the intersection of AI and enterprise infrastructure, particularly within the Microsoft ecosystem where Krishnamoorthy spent a decade of his career. Recent reports include FurtherAI Launches Agentic Workspace for Insurance on Microsoft Marketplace, which underscores the industry-wide move toward agentic workflows. Additionally, the broader challenges of digital transformation in the financial sector were highlighted in Tru Cooperative Bank Wins National IDC CIO Award for Collaborative Digital Transformation, reflecting the ongoing pressure on legacy institutions to modernize their stacks.

What this means

The appointment of a product-heavy CEO from the ERP and cloud software world suggests that payment orchestration is no longer just a "fintech" problem, but a core enterprise resource planning challenge. As "agentic commerce" moves from theory to reality, the industry is seeing a shift in pressure. Legacy payment processors that rely on closed ecosystems are increasingly at risk of being sidelined by orchestration layers that offer better visibility and fraud prevention. The real test for the sector will be whether these orchestration platforms can maintain their "vendor-neutral" promise while integrating deeply enough with AI agents to provide the seamless, automated transaction flows that global merchants now demand.