Convey Acquires Selectron to Bolster Utility Engagement and PCI-Certified Payment Solutions

Quick Summary

Convey has acquired Selectron to integrate PCI-certified payments, field operations, and inspection management into its utility engagement operating system. This move allows state and local governments to unify omnichannel communications with billing and field service workflows, creating a seamless end-to-end journey for citizens and utility customers.

How Does the Convey and Selectron Merger Improve Utility Engagement?

The integration of Selectron into Convey’s ecosystem addresses the fragmented nature of public sector technology. By combining omnichannel communications with Selectron’s Atlas platform, utilities can now manage the entire citizen journey - from initial service requests to final payment - within a single operating system. This eliminates data silos between field operations and customer service departments.

• Unified Workflows: Connects proactive AI-driven notifications with real-time inspection management updates.
• Mobile Efficiency: Equips field workers with tools to record pass/fail outcomes and automate reinspection workflows instantly.
• Scalable Infrastructure: Supports municipalities and cooperatives in modernizing legacy systems without compromising compliance.

By leveraging AI orchestration via ConveyIQ, organizations can predict customer needs and offer self-service options that reduce the burden on manual call centers, ultimately lowering operational costs while increasing service transparency.

What New Payment and Field Capabilities Are Now Available?

A core driver of this acquisition is the addition of PCI-certified payments and electronic bill presentment. For many regulated industries, secure payment processing is a significant hurdle. Selectron brings a proven suite of automated routine communications and payment gateways that ensure security and regulatory compliance across all digital touchpoints.

• Secure Transactions: Full PCI-certified payment processing for utility bills and permit fees.
• Field Visibility: Enhanced inspection routing and real-time citizen visibility into service request statuses.
• Omnichannel Reach: Integration of IVR, web, and text messaging for collections and service updates.

These features allow state and local governments to provide a modern, "private sector" experience to citizens. The ability to capture field activity through mobile devices and immediately trigger payment options or status updates creates a more connected customer experience that builds long-term public trust.

FF NEWS TAKE:

This acquisition significantly moves the needle for utility engagement by bridging the gap between communication and transaction. In the public sector, frictionless payments and transparent field operations are often the weakest links. By absorbing Selectron, Convey isn't just adding features; they are positioning themselves as the essential infrastructure layer for government-to-citizen interactions. This consolidation reflects a broader trend where vertical SaaS must own the payment stack to remain competitive.