NatWest and Endava Partner to Revolutionize Merchant Payments with AI-Native Technology

Quick Summary

NatWest and Endava have formed a strategic partnership to modernize the merchant payments offering for Tyl by NatWest. By leveraging Endava’s AI-native Dava.Flow™ model and Payments Gateway Accelerator, the collaboration aims to accelerate product speed-to-market, enhance scalability, and provide UK SMEs with a seamless, fully integrated payment acceptance experience.

How Does the NatWest and Endava Partnership Improve Merchant Payments?

The collaboration focuses on modernizing the merchant payments offering by integrating Endava’s AI-native delivery model, Dava.Flow™, into Tyl’s existing infrastructure. This integration allows Tyl by NatWest to move away from legacy constraints and toward a future-ready platform that simplifies complex payment lifecycles. By deploying specific components of the Payments Gateway Accelerator, the partnership ensures that UK businesses can access high-performance tools that were previously reserved for larger enterprises.

• Accelerated Speed-to-Market for new financial products and services.
• Enhanced Scalability to support the growth of UK small and medium-sized businesses.
• Seamless Integration of payment acceptance across store, phone, and online channels.

What Role Does AI Play in Tyl by NatWest’s Evolution?

Endava’s AI-native approach is central to this transformation, acting as a catalyst for meaningful transformation in the payments sector. By utilizing multidisciplinary teams and deep industry expertise, the partnership directly links technology investment to tangible business outcomes, such as projected revenue growth and market expansion. This strategy ensures that Tyl remains highly competitive in a landscape defined by rising customer expectations and intensifying regulatory pressures.

James Hodgson, CEO of Tyl by NatWest commented: “Partnering with Endava marks a significant step forward in the evolution of our merchant payments offering. Our ambition is to deliver a seamless, fully integrated experience that enables our customers to grow faster and operate more efficiently. By combining our market position with Endava’s technology expertise, we are accelerating innovation, unlocking new revenue opportunities and ensuring we remain highly competitive in a rapidly changing payments landscape.”

How Does This Move Benefit UK Small Businesses?

For the end-user, this partnership translates into next working day settlement and access to data-led insights that help merchants make informed decisions. By modernizing the merchant payments offering, NatWest is reinforcing its commitment to the SME sector, providing tools that facilitate better community building through secure and straightforward onboarding. The platform is designed to be inclusive, serving both banked and non-banked customers across Britain.

“This partnership reflects the strength of our long-standing relationship with NatWest and our shared commitment to driving meaningful transformation in payments,” said Melba Montague, Chief Growth Officer for Financial Services of Endava. “By combining our AI-native approach, multidisciplinary teams and deep industry expertise with accelerators such as Dava.Flow and our Payments Gateway, we enable faster delivery of high-impact solutions that directly link technology investment to business outcomes. Together, we are helping Tyl build a more agile, scalable and future-ready platform—modernising its ecosystem, simplifying complexity and delivering differentiated customer experiences at scale.”

FF NEWS TAKE:

This partnership definitely moves the needle by proving that traditional banking giants like NatWest are no longer content with legacy systems for their merchant arms. By tapping into Endava’s merchant payments offering expertise and AI-native delivery, Tyl is positioning itself as a formidable rival to agile fintech challengers. It’s a clear signal that AI-driven modernization is now the baseline requirement for staying relevant in the high-stakes UK merchant acquiring market.