Adyen Partners with Cypress Five Star to Power Unified Payments for Five Guys and Blaze Pizza

Quick Summary

Adyen has partnered with Cypress Five Star to implement unified payments across 60 Five Guys locations in Canada. This integration streamlines restaurant POS payments, enhances the customer experience through multi-channel ordering, and has successfully increased employee tips by $1.12 per hour through optimized terminal configurations.

How Does Unified Payments Improve the Restaurant Experience?

Unified payments allow franchise operators like Cypress Five Star to consolidate disparate sales channels into a single, cohesive ecosystem. By integrating restaurant POS payments directly with back-end systems, Adyen eliminates the friction typically associated with multi-vendor setups. This partnership focuses on improving operational efficiency across 60 Canadian locations, ensuring that whether a customer orders at a kiosk or pays at the table, the data remains centralized and the process remains fast.

• 60 Five Guys locations now utilize Adyen’s end-to-end infrastructure.
• Multi-channel line-busting tools like kiosks and in-app ordering reduce wait times.
• Consolidated data insights help owners make informed decisions on new store investments.

What Results Has Adyen’s Terminal Technology Delivered?

The implementation of Adyen’s Terminal Fleet Manager has delivered immediate, measurable financial benefits for restaurant staff. By allowing Cypress Five Star to configure gratuity settings directly on the payment terminals, the company has seen a tangible boost in workforce satisfaction and earnings. This focus on feature-rich terminal rollout ensures that technology serves both the merchant's bottom line and the employee's well-being.

• $1.12 per hour average increase in tips per employee.
• Faster payout cycles for improved cash flow management.
• Reduced overhead costs by eliminating multiple contracts and third-party partners.

“As we were looking for a new payments platform, we wanted a solution that seamlessly integrated to our systems while providing a reliable and easy to implement system to our stores,” said Darven Erickson, President & CEO at Cypress Five Star. “Not only was Adyen able to check those boxes, we also discovered that we could implement payment features that will improve our restaurant experience. With Adyen’s Terminal Fleet Manager, we were able to configure gratuity settings on the terminal which increased our average tip amounts by $1.12 per hour, per employee. Implementing a best in class system that maximizes tips for our team members helps Cypress provide an unsurpassed experience for our employees and ultimately, our guests.”

How Does Adyen Simplify Food and Beverage Operations?

Adyen addresses the complex payment needs of the food and beverage industry by offering a single platform that handles everything from risk management to authentication. For franchisors, this means simplified terminal management and the ability to scale rapidly across different regions without technical debt. The platform is designed to adapt to changing customer demands, such as the shift toward contactless payments and pay-at-table convenience.

“Adyen's single platform simplifies payments in the increasingly complex space of food and beverage, allowing companies, owners, and operators to focus on how to best serve their customers while Adyen focuses on quickly changing customer demands around payments,” said Brian Dammeir, President of North America at Adyen. “Seamless tipping functionality is joined with dozens of other features that make Adyen the payment solution of choice for food and beverage merchants.”

FF NEWS TAKE:

This partnership highlights that unified payments are no longer just about transaction processing; they are a tool for talent retention and operational growth. By boosting employee tips by over a dollar an hour, Adyen proves that fintech can solve real-world labor challenges in the hospitality sector. For the industry, this moves the needle by demonstrating how restaurant POS payments can directly impact a franchise's bottom line and employee satisfaction simultaneously.